AI systems for Toronto autobody and auto-service shops
For an autobody or auto-service shop, an AI system answers calls from the front counter and the bay, captures estimate requests, books the drop-off, and follows up on quotes that go quiet. Makavele builds it and runs it.
The phone rings in an empty office.
Shops lose work in the gap between the counter and the bay. Someone calls for an estimate, nobody's at the desk, and they call the shop down the road — a decision made in about ninety seconds. The second leak is quieter: estimates that go out and never get chased, on jobs where the customer was mostly deciding between two similar numbers.
What the research says about auto shops
more likely to qualify an enquiry answered within the hour than one answered an hour later
HBR, "The Short Life of Online Sales Leads," 2011of consumers who were asked to leave a review went on to leave one
BrightLocal Local Consumer Review Survey, 2026 (US)There's no auto-repair-specific published research we'd stand behind, so we're citing general response-speed and review evidence and saying plainly that it's general. The argument for this vertical rests on the mechanics, not on borrowed sector statistics.
Where Ontario actually stands
That gap is the whole opportunity. It isn't a cost problem either — asked what's stopping them, the largest group of Ontario businesses (38.3%) say AI simply isn't relevant to what they do. Cost ranks third. Relevance is a scoping problem, and scoping is the job.
What we build for auto shops
- 01
Answers
Every call, whether or not anyone is at the counter.
- 02
Captures
Vehicle, damage or symptom, insurance or private pay, and how urgent it is.
- 03
Books
The estimate or drop-off directly into your schedule.
- 04
Follows up
Estimates that go quiet get a second touch instead of being written off.
- 05
Asks
A review request once the car's back with its owner.
The pieces
Questions auto shops ask
Can it quote repair costs?
Not on damage it can't see, and it won't pretend otherwise. It captures the details, gives a range if you've given it one, and books the estimate — which is the real objective of that call anyway.
Does it handle insurance work?
It captures the claim details and routes them the way you want. The insurer relationship stays yours; the system just makes sure the intake actually happens.
Our customers expect to talk to a person.
They still can. The AI covers the calls that currently reach nobody, and hands over to your team when someone's free or when the conversation needs a human. The comparison isn't AI versus your counter staff — it's AI versus the voicemail those calls hit today.
Let's talk.
Tell us what's bleeding hours. We'll tell you honestly if AI fixes it.