For an autobody or auto-service shop, an AI system answers calls from the front counter and the bay, captures estimate requests, books the drop-off, and follows up on quotes that go quiet. Makavele builds it and runs it.
Step 01
Every call, whether or not anyone is at the counter.
Follow up on open estimates and keep repair enquiries moving toward an appointment.
Estimate your missed opportunityof automotive calls reached a person
Invoca automotive benchmarks, July 2026Invoca's automotive category includes OEMs, dealers, parts and service centres; it is not collision-repair-only. Conversion can include appointments or quote requests, not only sales. Not Makavele results.
Makavele-reported outcome
$200K+Pipeline value Makavele reports reactivating by keeping repair enquiries and open estimates moving toward a tracked next step.
Not independently audited. Public date range, client count and CRM or invoice attribution are still being prepared.
Review the evidence and definitionsShops lose work in the gap between the counter and the bay. Someone calls for an estimate, nobody's at the desk, and they call the shop down the road — a decision made in about ninety seconds. The second leak is quieter: estimates that go out and never get chased, on jobs where the customer was mostly deciding between two similar numbers.
What one recovered opportunity can mean
$5,156average repairable ICE-vehicle severity in Canada in Q2 2025A recovered collision-repair opportunity can carry several thousand dollars of repair value. The same Mitchell report put Canadian BEV severity at $6,633.
Mitchell Plugged-In EV Collision Insights · Q2 2025 ↗Market reference, not a promised result. Your job mix, close rate, capacity and gross margin determine the actual value.Model your own numbersof answered automotive calls were leads in Invoca's 2026 benchmark
Invoca, 2026 automotive call benchmarkof inbound leads arrived through text or webchat in one collision-repair customer story
Podium customer story: Schoonover Bodyworks & Glass (vendor-reported)of automotive calls reached a person in Invoca's 2026 platform average
Invoca automotive call benchmark, 2026Invoca's automotive category includes more than collision repair. The Schoonover result is a single Podium customer story, not an independent industry benchmark. The response-time study is older and cross-industry; it measured contact, not closed sales.
Where Ontario actually stands
That gap is the whole opportunity. It isn't a cost problem either — asked what's stopping them, the largest group of Ontario businesses (38.3%) say AI simply isn't relevant to what they do. Cost ranks third. Relevance is a scoping problem, and scoping is the job.
Not on damage it can't see, and it won't pretend otherwise. It captures the details, gives a range if you've given it one, and books the estimate — which is the real objective of that call anyway.
It captures the claim details and routes them the way you want. The insurer relationship stays yours; the system just makes sure the intake actually happens.
They still can. The AI covers the calls that currently reach nobody, and hands over to your team when someone's free or when the conversation needs a human. The comparison isn't AI versus your counter staff — it's AI versus the voicemail those calls hit today.
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